Privacy Policy

1. Introduction

Shoku Japanese Restaurant (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and store personal information when you visit our website, make bookings or orders, use our catering services, or otherwise interact with us online or in person.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Personal Identifiers: Name, email address, phone number.
  • Booking Information: Date and time of reservation, number of guests, special dietary requirements or preferences. 
  • Technical Data: When you visit our Website, we automatically collect information such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Website. This is done through cookies and similar technologies.

3. How we collect information

We collect information when you:

  • Fill in forms (e.g. bookings, orders, enquiries, catering requests)
  • Make payments or reservations
  • Browse our website (via cookies or analytics)
  • Provide feedback or contact us

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, manage, and confirm your table reservations.
  • To communicate with you regarding your booking, respond to your inquiries, and provide customer support.
  • To send you promotional emails about special offers, new menus, events, and other updates, but only if you have explicitly opted in to receive such marketing communications. You may opt out at any time.
  • To improve our Website, services, and customer experience.
  • To comply with legal obligations and resolve any disputes.

5. Disclosure of your information

We may share your personal information with:

  • Our service providers (e.g. payment processors, booking or delivery platforms, IT and website support). 
  • Marketing agencies, if you have opted in.
  • Authorities, if required by law (for example, in the case of health regulations or other legal obligations)

We will not sell your personal information to third parties.

6. Cookies and tracking

We use cookies, analytics tools, and similar technologies to:

  • Monitor site usage and performance
  • Improve user experience
  • Understand how visitors interact with our website
  • Possibly target marketing/promotion content

You may manage or disable cookies via your browser settings, but this may affect how the website functions for you.

7. Data security and storage

  • We use reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, or disclosure.
  • Data is stored securely, and where payment or sensitive data is involved, via trusted third-party providers with appropriate security standards.
  • We retain personal information only for as long as needed for the purposes for which it was collected, or as required by law.

8. Your rights

You have rights in relation to your personal information:

  • To access the personal information we hold about you. 
  • To request the correction of information that is inaccurate or out of date. 
  • To withdraw consent (e.g., for marketing communications). 
  • To request deletion of your personal information (subject to legal obligations)

9. How to contact us

If you have questions, want to access or correct your information, or wish to make a complaint about our handling of your personal data, you can contact us at:

Email: [email protected]

Phone: 0435 591 825

Address: Shop 4/185 Belmont Rd, Belmont, QLD 4153, Australia

10. Changes to this Privacy Policy

We reserve the right to update this policy from time to time. Any significant changes will be posted on this website and, if relevant, notified to you via email or other communication.